Frequently Asked Questions

What are grades?

Grades are a system for the quality of the pins. Each pin is thoroughly inspected for any flaws and sorted into different categories depending on the quality. As each pin is handmade, flaws sometimes occur, but they are still quality items nonetheless.

Spring Bee Pins grading system is as follows:

  • A - Perfect or near perfect quality.
    • If there are any flaws, they are barely visible. Very small flaws may include but are not limited to: small imperfections to the metal plating, scuffs, slightly misplaced screenprint, very small marks in the enamel.
  • B - Good quality pins. Flaws that may not be noticeable, or only visible under bright light.
  • C - Lower quality pins. Flaws that are more noticeable, but do not change the look of the pin.
  • Seconds - heavily discounted as flaws may change the look of the pin.

You are welcome to contact me for examples of seconds quality pins if you have any reservations about ordering this grade.


What countries do you ship to?

I offer shipping to 230 countries worldwide from the UK using Royal Mail.

I strongly recommend using the tracked service if ordering internationally. If a parcel has not arrived and standard shipping was selected, my ability to help locating this parcel is incredibly limited. Though please do contact me if this does occur.

Please note that certain countries are not accepting signature on delivery or any post at all due to the ongoing COVID-19 pandemic - and I have no control over this. A comprehensive and regularly updated list of Royal Mail restrictions due to the pandemic can be found here.


What are preorders?

Preorders are pin designs that require funding before they can be put into production! There are multiple benefits to preordering - you get a discounted price, first dibs on the best quality pins, and special freebies!

Slots are very limited for preorders, so they're worth buying to get the best quality of the batch for the best price!

In the event of a failed preorder stage - I will inform you via email and refund your order.


How long do preorders take?

Usually 1-3 months, though this may be extended if there are any delays due to national holidays or manufacturer issues. I will keep you informed of any delays via email and on my instagram. Once a preorder has been placed, I am unable to offer a refund unless the preorder stage fails, or if there are significant changes to the design.


When will my order be dispatched?

Please allow 1-3 working days for an instock order to be dispatched. During exceptionally busy periods this may extend to 3-5 working days. Please check the homepage for the current dispatch time-frame.

If you order a preorder item with an instock item, please note that the instock will be held until I receive the preorder product from my manufacturer. If you require the instock item sooner, please place a separate order.


Can you hold my order?

Sure, please send me an email!


What payment methods do you accept?

I'm happy to accept PayPal and card payments using a secure payment service. I do not accept cash on delivery.


Do you accept returns/cancellations?

I do accept returns, so long as you contact me within 14 days of delivery, and the item is returned to me within 30 days. Customers are responsible for return postage costs. If the item is not returned in its original condition, I will not be able to process the refund.

I do not accept cancellations, but please contact me if you have any problems with your order.